top of page

Return & Exchange


  1. How many days after I buy something can I return it?


Please make sure that you raise an exchange request within 7 days of the product delivery.


  1. What all products are eligible for exchange and returns?


We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):

  • Edible and perishable items like food, treats etc

  • Medicines & Supplements

  • Dog Toys & Cat Toys

  • Personalised products that are made to order

  • Beds, play pens, crates & carriers

  • Items purchased during sales

  • Dog Pads/Diapers


  1. Returns and exchanges will also not be accepted in the following circumstances:


  • If request is initiated after 7 business days of order delivery

  • Product is used or altered

  • Product is damaged due to misuse/overuse by the customer

  • Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged

  • Items purchased on discounted price are also not eligible for return/exchange


  1. Can I cancel my online order?


  • Cancellations can be made before the product is dispatched. You can make a cancellation by emailing us on

  • What if I receive damaged goods / expired products?

  • We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on within 24 hours of your delivery

bottom of page